Shipping policy

Shipping Policy — Premier Copper Products

Last updated: August 4, 2026

Order Processing

In-stock products typically ship the same day or within one business day after the order is accepted and payment is authorized.

Orders are processed Monday through Friday, excluding holidays. Orders placed after the applicable carrier pickup time, on weekends or on holidays will generally be processed on the following business day.

Same-day shipping is an estimate and is not guaranteed. Processing may be delayed by order verification, payment authorization, product modification, freight scheduling or circumstances outside our reasonable control.

If an order contains both available and backordered products, we may ship the available products separately or hold the order until all products are ready. We will communicate material backorders or delays using the contact information provided with the order.

Custom and Made-to-Order Products

Custom, made-to-order and modified products require additional production time. The estimated lead time will be provided or confirmed when the order is placed.

Production and completion dates are estimates unless Premier Copper Products expressly guarantees a date in writing. Requested changes, delayed approvals or changes to approved drawings may extend the production timeline.

Shipping transit time begins after production is completed and is separate from the estimated production lead time.

Shipping Methods

Depending on the product’s size, weight and destination, orders may ship using:

  • USPS

  • FedEx Ground or another parcel service

  • A freight or less-than-truckload carrier

  • Another carrier selected by Premier Copper Products

Smaller products, accessories and care products generally ship by parcel carrier. Large, heavy or oversized products, including certain sinks, bathtubs and range hoods, generally ship by freight carrier.

Premier Copper Products may select the carrier and shipping method reasonably appropriate for the product and destination unless another arrangement is approved in writing.

Freight Delivery

Standard freight delivery is curbside unless another service is expressly included in the order.

Curbside delivery generally means delivery to the curb, driveway entrance, loading area or another location accessible to the carrier’s vehicle. It does not include:

  • Inside delivery

  • Placement within a home, garage or building

  • Unpacking or debris removal

  • Installation

  • Stair carries

  • Use of specialized moving equipment

  • White-glove service

The customer is responsible for arranging sufficient assistance and equipment to safely receive and move the product from the delivery location.

White-glove, inside-delivery, liftgate or other special services must be requested and approved before shipment and may require additional charges. Availability varies by carrier and delivery area.

The freight carrier may contact the customer to schedule a delivery appointment. The customer is responsible for providing accurate contact information and responding to scheduling requests.

Delivery Access and Additional Charges

The customer must ensure that the delivery address is accurate and reasonably accessible to the selected carrier.

Additional charges resulting from circumstances including the following may be charged to the customer where permitted:

  • Incorrect or incomplete delivery information

  • Missed delivery appointments

  • Redelivery

  • Extended carrier storage

  • Address corrections

  • Limited-access locations

  • Remote or restricted delivery areas

  • Services requested from the carrier that were not included in the original order

Please contact Premier Copper Products before ordering if the delivery location has restricted access or requires special arrangements.

Shipping Costs

Shipping rates are calculated at checkout or quoted separately based on factors including product size, weight, shipping method and destination.

Original outbound shipping charges are nonrefundable unless the return results from an error by Premier Copper Products, a verified product defect or another circumstance for which a refund is required by law.

Any expedited or special-delivery service must be arranged and paid for before shipment.

Tracking and Delivery Estimates

Tracking information will be provided when available. Tracking activity may take time to appear after a shipping label is created or the shipment is collected.

Carrier transit times and estimated delivery dates are not guaranteed by Premier Copper Products. Delivery may be affected by weather, carrier operations, labor disruptions, customs processing, government action, remote delivery locations or other circumstances outside our reasonable control.

Premier Copper Products is not responsible for project delays, installation scheduling or labor expenses resulting from a carrier delay.

Inspection of Parcel Deliveries

Inspect parcel shipments promptly after delivery.

If the product or packaging is damaged, photograph:

  • The exterior packaging

  • Shipping labels

  • Interior packaging

  • The complete product

  • The specific damaged area

Retain the product and all packaging while the claim is being reviewed.

Inspection of Freight Deliveries

All freight shipments must be carefully inspected before the delivery receipt is signed.

Before accepting a freight shipment:

  • Inspect the pallet, crate and exterior packaging.

  • Check for punctures, crushing, tears, water exposure or missing packaging.

  • Confirm the number of items received.

  • Note all visible damage or discrepancies on the carrier’s delivery receipt.

  • Photograph the shipment from multiple angles before unpacking or moving it.

Do not sign the delivery receipt as being in good condition if visible damage is present. A notation such as “subject to inspection” may not be sufficient to document visible damage.

If the carrier does not allow a reasonable inspection, note that fact on the delivery receipt before signing.

Reporting Shipping Damage

Visible or concealed shipping damage must be reported to Premier Copper Products within 48 hours after delivery.

Send the following to returns@premiercopperproducts.com:

  • Order number

  • Customer name and delivery address

  • Copy or photograph of the delivery receipt

  • Photographs of the complete product

  • Close-up photographs of the reported damage

  • Photographs of the pallet, crate and all packaging

  • A brief description of the issue

Do not install, repair, refinish, return or dispose of the product or packaging unless instructed by Premier Copper Products.

Failure to retain the product and packaging, document visible damage on the delivery receipt or promptly report damage may affect our ability to pursue a carrier claim. This does not limit rights that cannot be waived under applicable law.

Installation constitutes acceptance of the product’s visible condition, finish and dimensions. Installation does not waive an otherwise valid claim for a latent manufacturing defect covered by the applicable limited warranty.

Refusing a Freight Delivery

Do not automatically refuse a freight shipment solely because the exterior packaging shows minor damage.

If the product appears severely damaged, incomplete or unsafe to unload, contact Premier Copper Products while the carrier is present whenever reasonably possible. Clearly describe all visible damage on the delivery receipt and photograph the shipment before it leaves.

An unauthorized refusal for reasons unrelated to verified damage may result in return freight, storage, redelivery or restocking charges.

Lost or Missing Shipments

If tracking shows a shipment as delivered but it cannot be located, check the delivery area and contact the carrier before contacting Premier Copper Products.

Report missing parcel shipments, missing freight items or delivery discrepancies to us promptly so that we can assist with the carrier investigation.

Premier Copper Products may require reasonable documentation before issuing a replacement, refund or other remedy.

Returns

Eligible stocked products may be returned within 30 days after delivery when they are unused, uninstalled, in their original condition and in their original packaging.

Prior return authorization is required. Approved returns may be subject to return shipping charges, a 15% restocking fee and additional repackaging or handling fees.

Custom, made-to-order, modified, installed and used products are final sale except in the case of an approved warranty claim or as otherwise required by law.

Complete return requirements, exclusions and refund terms are provided in our Return and Refund Policy and Warranty & Craftsmanship Promise, which is incorporated into this Shipping Policy by reference.

Contact Us

For shipping damage, delivery questions or return authorization, contact:

Premier Copper Products
425 E. Pinnacle Peak Road, Suite 170
Phoenix, Arizona 85024
United States

Email: returns@premiercopperproducts.com
Phone: (602) 476-7332